Terms and Conditions

Oakwood International Ltd – Dubai Branch (“Oakwood”) maintains the website www.oakwoodinternational.com (“Site”). Your access to the Site is in consideration for your agreement to these Terms and Conditions of Use, whether or not you are a registered user. By accessing, browsing, and using the Site, you accept, without limitation or qualification, these Terms and Conditions of Use.

Table Of Content

Modification of Terms and Conditions

Oakwood maintains the right to modify these Terms and Conditions of Use. The modified terms and conditions will be published on this page. Any modification is effective immediately upon posting. Your use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current Terms and Conditions of Use.

Conduct

You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:

Use the Site to commit a criminal offense or to encourage others to engage in any conduct which would constitute a criminal offense or give rise to civil liability.
Post or transmit any discriminatory, libelous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content.
Use the Site to impersonate other parties or entities.
Use the Site to upload any content that contains a software virus, “Trojan Horse” or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any other person who accesses the Site.
Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship.
Alter, damage, or delete any content posted on the site.
Disrupt the normal flow of communications in any way.
Claim a relationship with or represent any business, association, or other organization with which you are not authorized to claim such a relationship or represent.
Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation.
Post any material that infringes upon or violates the intellectual property rights of another.
Collect or store personal information about others.

Registration

Certain portions of the Site are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the Site under the name of, another person, and that you will not adopt a username that Oakwood, in its sole discretion, deems offensive.

Customers using the Site who are a minor/under the age of 18 shall not register as a User of the Site and shall not transact on or use the Site. The User is responsible for maintaining the confidentiality of his or her account and information.

Definitions

The “Company”, “Oakwood International Limited”, “We”, “Us”, “Our” - this refers to Oakwood International Limited with a registered office at Reflex, Cain Road, Bracknell, Berkshire RG121HL, United Kingdom.
“Client”, “Your”, “You” - this refers to the individual purchasing from Oakwood International Limited that intends to attend a training event.
“Booker” - this refers to the person making the booking with Oakwood International Limited, on behalf of a client attending the course.
“The Website” - this refers to the https://www.oakwoodinternational.com
“Terms and Conditions” - this refers to the terms of usage and conditions under which all purchases are pursued, and the website is utilized.
“Booking Form” - this is an agreement between Oakwood International Limited and its clients, with regard to prospective delivery of services.
“Joining Instructions” - this refers to a set of instructions that are given to clients upon receipt of payment, regarding event-related details.
“Knowledge Pass” - this refers to a non-refundable, non-cancellable, 12 month (unless agreed otherwise) agreement between Oakwood International Limited and the client.
“FlexiPass” - this refers to a purchase of a course in a specific location, but the client has not specified their preferred training date.
“Working Days” - this refers to days between Monday and Friday, excluding Public Holidays.

Prices

All pricing quotations are only valid for 7 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
The published prices exclude VAT. Clients and Companies must pay Oakwood International Limited any VAT that is chargeable on services that are provided; Oakwood International Limited will list the correct VAT amount on the invoice - as required by statute.
All quotations exclude VAT. If the corresponding purchase is pursued, as required by statute, VAT will be applied at the point of purchase and feature within the sales invoice.
The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form.
VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For E-learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption. For onsite events, please refer to Clause 13 for our onsite terms or for a full breakdown, please see our Fixed Onsite Training Expenses policy.
If a third party vendor, certification body, or service provider alters their registration fee or material cost, Oakwood International Limited reserves the right to adjust the relevant training course prices to reflect such alterations.
Training event prices listed on correspondence, brochures, leaflets, and materials belonging to Oakwood International Limited are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

Payments

The course fee(s), including VAT, are payable in full immediately upon receipt of the invoice. Clients wishing to make payments from non-UK accounts or credit cards must be responsible for all bank charges in relation to the overseas transactions.
Oakwood International Limited will impose a late payment charge of 8% over the Bank of England base rate.
All company credit card payments will incur a surcharge of 2.99%, except for American Express, which incurs 3.99%.
Purchase Orders must include PO number, course dates, full invoice amount, and invoicing contact details. All courses must be paid in full before the first course starts.
Knowledge Pass contracts must be paid in full upon confirmation, prior to attendance. These are non-refundable, non-transferable, non-cancellable, and valid for 12 months unless stated otherwise.
FlexiPasses are valid for 6 months and FlexiPass 12s for 12 months. Both are non-refundable, non-transferable, non-cancellable, and require upfront payment before attendance.
Certificates and results will only be issued after full payment is received and assignments completed successfully.
All cancellations incur immediate administration fees upon invoicing.
Once payment is processed (online, phone, cheque, or bank transfer), the client is bound by these terms, regardless of booking form completion.
All payments must be cleared funds, free of deductions unless required by law. If deductions apply, the client must pay the difference to ensure Oakwood receives the full amount.
The client must ensure that the purchaser has the appropriate authority to approve the transaction.

Cancellations

Cancellations made by Oakwood International Limited

Oakwood International Limited may cancel, move, or reschedule events due to unforeseen circumstances (e.g., trainer illness or low attendance). Clients will be informed and offered alternatives like future dates, virtual events, or e-learning options.

Client Cancellations

All cancellations must be made in writing or by email to Reflex, Cain Road, Bracknell, Berkshire RG121HL, United Kingdom.
All cancellation and rescheduling fees are due immediately by debit or credit card.
0-30 days before course: 100% of course fee (+VAT) is charged.
31-40 days before course: 75% of course fee (+VAT) is charged.
41-50 days before course: 25% of course fee (+VAT) is charged.

Re-scheduling courses:

Re-scheduling courses with less than 30 days’ notice prior to the course start date, will result in a 75% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.
Re-scheduling courses between 31-40 days prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.
Re-scheduling courses between 41-50 days prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to the prior invoice inclusive of VAT.

Refunds:

When a refund is issued to the Client by Oakwood International Limited, the refund may take up to a maximum of 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
Oakwood International Limited will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
CIPD Registration fees are non-refundable under any circumstances once payment has been made.
The Membership Fee is not included in the purchase price unless expressly agreed by our team. It is non-refundable in the event of cancellation.
Where a customer has outstanding monies, any refunds granted will be offset against any outstanding monies.

Changes to Courses:

Oakwood International Limited reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. Oakwood International Limited reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. Oakwood International Limited will use all reasonable endeavours to avoid changes of this nature. For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/low course attendance), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training programme; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.
Contents of course timetables are intended for general guidance only and serve as an advisory purpose only. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of Oakwood International Limited.
The course information, including the course, date, and venue, pre-coursework, maps and directions, will be advised upon the receipt of payment, in the form of joining instructions. Oakwood International Limited reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. Oakwood International Limited cannot be held liable for out-of-pocket expenses due to cancellations or alterations to the course venue that are out of our control.
For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance.
Assignments may be subject to yearly updates in line with CIPD guidelines. Any changes will be communicated and made available to students as soon as they are officially confirmed.

Course Materials:

If for any reason (including but not limited to transit delays beyond the control of Oakwood International Limited) courseware does not arrive on time for the course, we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible, as required, to continue the learning programme. Refunds will not be granted for transit-related delays beyond the control of Oakwood International Limited.

Non-Attendance:

Non-attendance of any course, regardless of delivery type (classroom, e-learning, virtual, onsite), for any reason whatsoever is deemed to be a cancellation without notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification. Part attendance of a Course is when a Client does not continue to the full course completion. In this situation, the Client will not be entitled to any refund for courses or parts of courses that were not attended; this will be deemed as non-attendance.

Course Suitability:

The booker accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the clients attending. Oakwood International Limited’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Client’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading.
All public and onsite training courses are delivered only in English unless specified otherwise and all Clients must be sufficiently proficient in the English language prior to attending the course.

Admission:

Oakwood International Limited reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.

Course Completion Period and Additional Fees

Students are required to complete their course within the designated maximum period. Failure to do so will result in additional fees. The maximum completion periods are as follows:

CIPD Level 3 Foundation Certificate in People Practice: 12 – 18 months
CIPD Level 5 Associate Diploma in People Management & CIPD Level 5 Associate Diploma in People Management: 18 – 24 months
CIPD Level 7 Advanced Diploma in Strategic People Management: 24 – 30 months

Booking on behalf of the Client

In all cases the booker must bring these terms and conditions to the attention of Clients attending the event, if booking on their behalf. It is the booker’s responsibility to ensure that the Clients receive all the relevant information including the joining instructions, course and venue updates and that they meet the eligibility and published prerequisite requirements.

Onsite Training on a Client Specified Site

It is the Client’s responsibility to provide all facilities, equipment, and setup required for the trainer to deliver the training. Oakwood International Limited reserves the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment, or conditions are unsuitable.

Onsite and Trainer Expenses

Trainer expenses for private, onsite, or closed courses will be charged as agreed at the time of the course booking, as stated on the Booking Form.
A fixed rate for the training expenses will be applied. An example of expenses can be viewed in our Fixed Onsite Training Expenses policy.

E-Learning, Online Learning

Course enrolment, fees, and log-in credentials are strictly non-transferable, non-cancellable, and non-refundable. Fair Usage Policy and Intellectual Property Rights apply to the access of study materials and prohibition of material dissemination.
Oakwood International Limited reserves the right to restrict access based on operational requirements, including bandwidth consumption, to ensure fair access to all learners. Access to e-learning/online products is granted for a 90-day period from the date of purchase. If an alternative term or extension has been purchased, the validity still starts from the date of purchase. If you require an extension, please contact [email protected] to obtain an extension quotation. .
Whilst Oakwood International Limited endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time, without notice. Oakwood International Limited reserves the right to change or alter course content from that which is published in order to maintain the high quality of the learning. All e-learning examinations are valid for 30 days after the course's conclusion.

Copyrights

All intellectual property rights for all course materials shall remain the property of Oakwood International Limited. The Client agrees not to reproduce, disseminate, sell, hire, lend, or copy the course materials or use them except for the purpose of personal reference. Oakwood International Limited warrants that it will not knowingly include any copyright material in its course materials without licence, consent, or attribution.

Intellectual Property

Oakwood International Limited® is a registered trademark.
The website, including content, design, organisation, layout, and software code, are subject to copyright and intellectual property rights that are owned by Oakwood International Limited.
The re-use of illustrations, photographs, diagrams, or videos featured on Oakwood International Limited’s website, without attribution, is prohibited under all circumstances. The deletion or alteration of proprietary rights, including copyright and trademarks, is prohibited under all circumstances.
All products and services of Oakwood International Limited without limitation are protected by international copyrights, trademarks, and are subject to intellectual property rights. Therefore, all intellectual property belongs to Oakwood International Limited, its related companies, its affiliates, or suppliers.
The use of Oakwood International Limited’s name or logo is prohibited under all circumstances, unless prior written consent is obtained from the Company.
Oakwood International Limited does not accept responsibility for intellectual property used during any training provided that does not show an affiliation to Oakwood International Limited. Any intellectual property used in a training course, including the course itself, is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.
If we are making a bespoke course, we require a predefined specification to adhere to. In the absence of such predefined specifications, we will adhere to our own guidelines of what we view as “fit for purpose”. If no specification was provided, Oakwood International Limited shall not be held responsible for any losses incurred as a consequence of the provided service.
You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit, or otherwise use any of the intellectual property of Oakwood International Limited’s website or course materials. The information on this site is provided “as is” and without any warranties.
Oakwood International Limited does not accept responsibility for the content of any third-party sites that may be referenced by Oakwood International Limited. The following activities are strictly prohibited: use of robots, material dissemination, other automatic devices or manual process to monitor or copy the site or any of its content or the replication of this site to any server.

Warranty & Liability

Oakwood International Limited’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. Oakwood International Limited will not accept liability for personal injury that occurs during our training courses caused by the negligence of any third party. Oakwood International Limited will not be liable for indirect, special, or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.
Oakwood International Limited will not be responsible for any damage resulting from any computer viruses arising from software installed on a client’s computer systems.

Personal Belongings

Personal belongings or items belonging to a client that are brought into a training course by the aforementioned Client are the sole responsibility of the Client. Oakwood International Limited accepts no responsibility for the items or any loss or damage that may occur during the course.

Non-Solicitation

For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Client by Oakwood International Limited or an associate company of Oakwood International Limited, the Client will not directly nor indirectly employ or solicit for employment any employee of Oakwood International Limited. If the Client breaches this clause, Oakwood International Limited shall be entitled to recover from the Client a fee of 50% of the gross annual salary of the employee of Oakwood International Limited solicited for employment.

Assignments

Oakwood International Limited may assign its interests in all or part of this agreement. The Client may not assign or transfer this contract without the express written permission of the Director of Oakwood International Limited.

Deviation

No deviation from these terms and conditions will be allowed without the express written permission of the Director of Oakwood International Limited. No communication either verbal or printed on our websites will override these Terms and Conditions. If, in any case, any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect. These Terms and Conditions override all terms raised on a PO by a client.

Force Majeure

Oakwood International Limited shall not be in breach of this contract if the provision of services is delayed, cancelled, or reduced through any circumstances beyond its reasonable control, including acts of God (including but not limited to fire, flood, earthquake, storm, snow, hurricane, or other natural disaster), sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout, or interruption or failure of electricity or telephone service.
Clients must ensure that they can attend the training courses that they are scheduled to attend. Oakwood International Limited will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Privacy Policy

Oakwood International Limited is committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.
Oakwood International Limited will not disclose personal information to a third party organisation unless we have your prior consent to provide this or you have opted to allow the use of your personal information in the pursuit of performance and delivery of our service to you. If the request for your personal information is for a legal purpose, this would be classed as an exception, but only after we have 100% fully verified the name or organisation requesting your personal details.
It is our commitment not to collect personal information from Clients visiting our website unless they have voluntarily submitted their personal information via one of our contact forms that requires information that could be based on an enquiry or to book onto a training course. If you start to complete a contact enquiry form and decide not to finish, partial details are stored from where Oakwood International Limited may use this information to make contact with you, only to discuss your initial enquiry that was started but not finished. From time to time, Oakwood International Limited may contact you to inform you about a specific future training programme. Visitor IP addresses may be seen by Oakwood International Limited and on some occasions, the provider's host name, but this information will not disclose your identity.

Recording of Oakwood International Limited’s Employees or Associates

The monitoring or recording of any Oakwood International Limited’s employees is not permitted under any circumstances.
Clients are not permitted to take any video/photography/audio during the course without prior written consent of Oakwood International Limited and its Clients. Failure to do so will be considered a direct breach of our terms of business and this matter will be taken very seriously.
Clients are not permitted to take any video/audio during correspondence with Oakwood International Limited’s employees without prior written consent of Oakwood International Limited and its Clients. Failure to do so will be considered a direct breach of our terms of business.
Oakwood International Limited will not take photographs, videos, or any audio recordings of you during a course and will not use this material for Oakwood International Limited Branch’s own marketing purposes without your prior consent.

Security and Encryption

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to the best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.
Oakwood International Limited should implement reasonable measures to ensure that correspondence and machines used during training events are free from viruses and potentially harmful malicious software.
Oakwood International Limited makes no warranty for the reliability, protection, or virus-free nature of the material that is downloaded from our website.

Confidentiality

All Client and Company information that is disclosed to Oakwood International Limited will be kept confidential. Such information will not be disclosed by Oakwood International Limited to any third party organisations or individuals, unless reasonably required for the performance of our service delivery, for example booking examinations.
Such information shall only be disclosed to employees that require such knowledge to conduct their role at Oakwood International Limited. Such individuals are subject to legally binding obligations of data protection and confidentiality.
Oakwood International Limited shall not be liable for the disclosure of any Client or Company information that is readily available in the public domain, or if dissemination is agreed in a legally binding written approval document.

Credit

Credit, where mutually agreed with Oakwood International Limited to be left on a customer account, is non-refundable and must be redeemed within 6 months of the agreement date.

FlexiPass Package

A FlexiPass Package refers to a bundled training voucher that includes a combination of optional live training (predetermined Virtual/Classroom) and eLearning access. Full eLearning access is provided immediately upon purchase, regardless of the optional live training date.
Once access is granted, no refunds, cancellations, or transfers will be permitted. Exam access is subject to the client’s full attendance and compliance with course requirements. The Company reserves the right to deny exam access if the client has not fulfilled all prerequisites. Failure to attend the scheduled training does not entitle the participant to a refund or rescheduling of exams without additional fees.
FlexiPass6 Packages are valid for 6 months, and FlexiPass12 Packages are valid for 12 months. Both are non-transferable, non-refundable, and non-cancellable under any circumstances. FlexiPasses must be paid upfront fully prior to attending the course. Oakwood International Limited reserves the right to refuse entry to a training event until the course fee is paid in full. Please also note that examination results and certificates will not be issued until the full fee has been paid.

Content

Oakwood reserves the right to monitor any content that you provide but shall not be obligated to do so. Although Oakwood cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions. The United Kingdom and foreign copyright laws and international conventions protect the contents of the Site. You agree to abide by all copyright notices posted on the Site.

Terms and Conditions