What is Oracle CRM Training Course?

The Oracle CRM Training Course is designed to provide learners with a comprehensive understanding of Oracle's CRM solutions, including Oracle CRM On Demand and Siebel CRM. This course covers key functionalities such as customer data management, sales force automation, marketing campaign management, and customer service operations.

Through hands-on exercises and real-world scenarios, learners will explore tools for managing customer interactions, analysing business data, and automating CRM processes. The training ensures learners can leverage Oracle CRM applications to align customer relationship strategies with organisational objectives and enhance overall business performance.

This intensive 1-day Oracle CRM Training Course by Oakwood International prepares learners to maximise the potential of Oracle's CRM applications, fostering improved customer satisfaction and operational efficiency.
 

Course Objectives:
 

  • To understand the fundamentals and benefits of Oracle's CRM applications
  • To learn how to configure and customise Oracle CRM solutions for specific business needs
  • To manage customer data, sales processes, and marketing campaigns effectively
  • To explore tools for customer service management and support operations
  • To leverage reporting and analytics features for data-driven decision-making
  • To integrate Oracle CRM with other enterprise systems for seamless operations
  • To enhance team collaboration and streamline customer communication

Upon completion, learners will be equipped to utilise Oracle CRM applications effectively, improving customer relationship management and driving business success.

Course Outline

Oracle CRM Training Course

Module 1: Introduction to Oracle CRM

  • Overview of CRM
  • Overview of Oracle CRM
  • Personal Preference Window
  • Password Policies
  • Personalisation
  • Account Settings
     

Module 2: Sales Techniques in Oracle CRM

  • Oracle CRM Sales Prospector on Demand
     

Module 3: Setting Up Users with the Oracle CRM

  • Oracle Sales Cloud
  • Creating Users
     

Module 4: Managing Users in the Oracle CRM

  • Managing Users
     

Module 5: Resources

  • Resources and Resources Manager
  • Locating a Resource

Included

Included

  • No course includes are available.

Offered In This Course:

  • vedio Video Content
  • elearning eLearning Materials
  • exam Study Resources
  • certificate Completion Certificate
  • study Tutor Support
  • workbook Interactive Quizzes
Individual Training

Individual Training fosters personal growth, enhances professional skills, and builds confidence.

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Corporate Training

Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.

Learning Options

Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.

Online Instructor-Led Training

  • Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.

Online Self-Paced Training

  • Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.

Build your future with Oakwood International

We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.

Frequently Asked Questions

Q. What topics are covered in the Oracle CRM Training Course?

The course covers Oracle CRM configuration, customer data management, sales and marketing processes, customer service operations, reporting, and integration with other systems.

Q. How can this training benefit my career?

This training enhances your ability to manage customer relationships using Oracle's CRM solutions, positioning you as a valuable asset in sales, marketing, and customer service roles.

Q. Is Oracle CRM applicable across industries?

Yes, Oracle CRM is widely used in finance, healthcare, retail, and telecommunications industries to improve customer engagement and operational efficiency.

Q. What support is provided during the training?

Learners receive comprehensive study materials, practical exercises, and expert guidance to ensure effective learning and application.

Q. Is this course suitable for beginners?

Yes, the course is designed for professionals at all levels. It starts with foundational concepts and progresses to advanced Oracle CRM features.

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