What is ILM Level 3 Certificate In Leadership And Management?
This course is designed to empower delegates with the foundational skills and knowledge needed to excel in leadership roles. The ILM Certificate in Leadership and Management is essential for thriving in today’s fast-paced business environment, where strong leadership drives organisational success. Delegates will gain valuable insights into core management principles, equipping them to lead teams effectively and enhance organisational performance.
Leadership and management expertise are critical for professionals aiming to advance their careers, particularly those in Supervisory, First-Line Management, or Team Leadership roles. Acquiring these skills not only boosts individual performance but also supports overall organisational growth. Professionals tasked with leading teams, managing projects, or improving workplace productivity will find this training highly beneficial.
Delivered over two days by The Knowledge Academy, this interactive course provides practical tools and strategies to enhance leadership capabilities. Delegates will engage in dynamic sessions and explore real-world scenarios, learning how to motivate teams, resolve conflicts, and make sound decisions. By the course's conclusion, delegates will have developed a clear understanding of their leadership style and how to apply it effectively in different situations.
Course Objectives
- Gain a solid understanding of key leadership and management principles
- Enhance communication skills for effective team leadership
- Develop practical strategies for conflict resolution
- Learn motivational techniques to engage and inspire teams
- Strengthen decision-making skills
- Identify and refine personal leadership styles
Upon successful completion of this course, delegates will receive an ILM Certificate in Leadership and Management. This prestigious certification validates their leadership and management expertise, offering a valuable credential for career advancement and showcasing their commitment to professional growth.
Course Outline
ILM Level 3 Certificate In Leadership And Management
Module 1: Understand the Legal and Organisational Requirement for Managing Customer Service
- Describe the Main Legal Rights of Customers
- Describe an Organisation’s Commitment to Customers
- Describe the Manager’s Responsibilities in Relation to Customer Service
Module 2: Understand Customer Service Standards
- Describe the Purpose of Customer Service Standards
- How Customer Service Standards are Used to Meet Customer Needs
Module 3: Know How to Monitor Customer Service Performance
- How an Organisation Monitors Customer Service Against the Standards Set
- How to Use Customer Feedback to Improve Performance
Unit 8600-310: Understanding How to Motivate to Improve Performance
Credit Value – 2
Guided Learning Hours – 9
Module 4: Understand the Factors that Influence Motivation Levels in the Workplace
- Define the Term Motivation
- Describe the Factors that may Affect Motivation Levels in the Workplace
- Explain How Individual Differences Affect Levels of Motivation in the Workplace
- Impact on Organisational Performance if Employee Motivation Levels are Low
Module 5: Understand How a Theory of Motivation can be Used to Improve Performance Levels
- Describe a Recognised Theory of Motivation
- How Theory of Motivation can be Used to Improve Performance in the Workplace
- Explain How to Use Employee Engagement to Increase Motivation Levels
Unit 8600-323: Understanding Performance Management
Credit Value – 2
Guided Learning Hours – 7
Module 6: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs
- Value of Formal and Informal Performance Assessment in the Workplace
- Explain the Role of the First Line Manager in Performance Management
Module 7: Know How to Manage Performance of Individuals in the Team
- Identify Ways to Ensure Fair and Objective Formal Assessment
- Explain How to Set SMART Objectives for a Team Member
- Explain How to Measure Performance Against Agreed Standards
Module 8: Understand the Value of Feedback in the Workplace
- Explain the Importance of Feedback to Improve Performance
- Describe How to Give Effective Feedback
Module 9: Know How to Manage Underperformance in the Workplace
- Identify Potential Areas of Underperformance in the Workplace
- Causes for Failure to Meet Agreed Performance Levels
- Describe Actions to Restore Performance to Acceptable Levels
Unit 8600-331: Understanding Support Services Operations in an Organisation
Credit Value – 3
Guided Learning Hours – 7
Module 10: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services
- Distinguishing between Hard and Soft Services
- Identify the Legislation that impacts on these Services
Module 11: Understand What Support Services are and How They are Currently Being Provided and Delivered
- Role of Service Level Agreements, their Typical Structure and Content
- Describe How Service Level Agreements are Used with both Customers and Suppliers in Own Organisation
- Support Services Currently Provided by the Facilities Management Department
Module 12: Understand the Options of Delivering Support Services
- Ways of Providing Support Services to Meet Organisational Requirements
- Explain How the Quality of Support Services is Measured and Monitored
Unit 8600-200: Developing Yourself as a Team Leader
Credit Value – 1
Guided Learning Hours – 6
Module 13: Understand the Role and Responsibilities of the Team Leader
- Role and Responsibilities
- Explain the Difference Between a Group and a Team
Module 14: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement
- Seek Feedback on Workplace Performance
Unit 8600-405: Developing People in the Workplace
Credit Value – 5
Guided Learning Hours – 21
Module 15: Understand the Importance of Promoting Personal Development
- Assess the Potential Benefits to the Organisation of Developing Individuals
- Assess the Benefits to the Individual of Personal Development
Module 16: Be Able to Plan for an Individual’s Development
- What are Expectations?
- How to Manage an Individual’s Expectations in Personal Development
- Case Study: Implementation of Personal Development Plan Scheme in XYZ Company
- Development Vehicles
- Develop a Plan to Meet the Identified Development Needs of an Individual
Included
Included
- 24/7 Tutor support
- Interactive course
- Exercise files
- Scenario-based learning
- CMI Level 2 Certificate in Team Leading Assessment
- CMI Level 2 Certificate in Team Leading Certification
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
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Frequently Asked Questions
Q. What is the ILM Level 3 Certificate in Leadership and Management?
The ILM Level 3 Certificate in Leadership and Management is a professional training course designed to develop essential leadership skills and management knowledge, enabling delegates to effectively lead teams, manage projects, and improve workplace productivity.
Q. Are there any prerequisites for taking this ILM Level 3 Certificate in Leadership and Management Training?
There are no formal prerequisites for this course. It is suitable for individuals in supervisory, first-line management, or team leadership roles who wish to enhance their leadership capabilities and management skills.
Q. What are the benefits of taking this CISM Certification Course?
Q. Who is the ILM Level 3 Certificate aimed at?
This course is aimed at Supervisors, First-Line Managers, Team Leaders, and professionals aspiring to advance into leadership roles. It is ideal for those looking to improve their management skills and drive team success.
Q. What are the entry requirements for the ILM Level 3 Certificate?
There are no strict entry requirements. However, a basic understanding of workplace management or experience in a supervisory role is recommended to maximise learning outcomes from this training.