ILM Level 3 Diploma In Leadership And Management

ILM Level 3 Diploma In Leadership And Management

ILM Level 3 Diploma in Leadership and Management Outline

Total Credit Value: 37

Guided Learning Hours – 145

Unit 8600-312: Understanding Conflict Management in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 1: Understand Conflict Management in the Workplace

• Introduction
• Causes of Conflict at Work
• Stages in the Development of Conflict
• Effects of Conflict on Team Performance
• Managing Workplace Conflict
• Resolve Conflict in the Workplace
• Techniques to Minimise the Adverse Effect of Conflict
• Ways to Create Harmony at Work
  
  

Unit 8600-313: Understanding Stress Management in the Workplace

Credit Value – 1

Guided Learning Hours – 7

Module 2: Know How to Manage Stress in the Workplace

• Causes and Impact of Stress in the Organisation
• Sign and Symptoms of Stress
• Stress Management Technique
  

Module 3: Understand How to Support Individuals in the Team and Minimise Stress in Others

• Role as a Manager in Relation to Work-Related Stress
• Principles of Counselling
• How does Workplace Counselling Help Employees and Employers?
  
  

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 4: Know How to Plan Work in the Workplace

• Organisational Targets Relevant to the Team
• Set SMART Objectives for the Team to Achieve the Targets
• Use a Technique to Plan to Achieve the Objectives
• How to Monitor and Control a Planned Activity
  

Module 5: Know How to Allocate Work to Team Members

• Resources Required to Complete a Planned Activity
• How to Allocate Work to Team Members
• How to Assess and Support Team Performance in Achieving Objectives
  

Module 6: How to Improve the Performance of a Team in Delivering to Plan

• Possible Cause of Variance from a Planned Activity
• Actions to Overcome Causes of Variance
• How to Involve Team Members in Identifying Ways to Improve Performance to Meet Objectives
  
  

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 7: Understand How to Develop and Maintain Effective Working Relationships

• Benefits of Effective Working Relationships in Developing and Maintaining the Team
• Behaviours Which Could Develop and Maintain Trust at Work
• Role of Communication in Developing Effective Team Working
  

Module 8: Understand How to Build a Team

• Differences Between a Group and a Team
• Stages of an Established Model of Group Formation
• How a Manager Could Benefit from Knowing Team Members’ Preferred Roles as Defined in an Established Team Role Model
  
  

Unit 8600-318: Understanding Quality Management in the Workplace

Credit Value – 2

Guided Learning Hours – 6

Module 9: Understand the Importance of Quality Management Within the Workplace

• Why is Quality Important for a Business?
• What is an Internal Customer and External Customer?
• Comparing Internal and External Customers
• Total Quality Management
• Difference Between Design Quality Standards and Process Quality Standards
• Cost of Quality
  

Module 10: Understand How Quality is Delivered Within the Workplace

• Introduction to Quality System
• Total Quality System in the Workplace
• Quality Management Standards
• Tools Used to Monitor Quality for Better Business
• Quality Record Management
• Improve Work Performance and Quality
• Quality Standards
  
  

Unit 8600-342: Developing Own Leadership Capability Using Action Learning

Credit Value – 10

Guided Learning Hours – 30

Module 11: Understand the Role of Action Learning in Developing Own Leadership Capability

• Explain the Nature and Benefits of Action Learning
• Responsibilities of an Individual Within an Action Learning Set or Group
  

Module 12: Use Action Learning to Plan and Monitor the Leadership Journey

• Identify Own Leadership Strengths and Limitations
• Set Personal Goals for an Extended Action Learning Intervention
• Prepare Individual Action Learning Plans for Involvement in Action Learning Sessions
• Complete Planned Actions to Improve Leadership
• Monitor and Record Own Participation in Action Learning Sessions
  

Module 13: Review Effectiveness of Action Learning in the Development of Own Leadership Capability

• Use Feedback from Others and Own Personal Reflections
• Identify Follow Up Actions Required to Continue the Leadership Journey
  
  

Unit 8600-326: Understanding the Communication Process in the Workplace

Credit Value – 2

Guided Learning Hours – 7

Module 14: Understand the Nature and Importance of the Communication Process in the Workplace

• Importance of Effective Communication in the Workplace
• Describe the Stages in the Communication Cycle
• Identify Possible Barriers to Communication in the Workplace
• How to Overcome a Potential Barrier to Communication?
  

Module 15: Understand the Methods of Communication

• Main Methods of Written and Oral Communication in the Workplace and Their Uses
• Identify the Main Advantages and Disadvantages of Written Methods of Communication
• Identify the Main Advantages and Disadvantages of Oral Communication
• How Non-Verbal Communication Can Influence the Effectiveness of Oral Communication?
• Explain the Value of Feedback in Ensuring Effective Communication
  

Module 16: Be Able to Assess Own Effectiveness in Communication

• Assess Own Performance in a Frequently Used Method of Communication
• Identify Actions to Improve Own Performance in Communicating
  
  

Unit 8600-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours – 6

Module 17: Understand the Role and Responsibilities of the Team Leader

• Role of the Team Leader
• List the Responsibilities of the Team Leader Within the Team
• Limits of the Team Leader’s Authority and Their Accountability
• Example of a Situation Where They Would Need to Refer to Someone with Senior Authority
  

Module 18: Be Able to Seek Feedback on Their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

• Gather Feedback on Own Performance from Different Sources
• Interpret the Feedback and List Areas for Improvement
• Action Plan to Address Weaknesses and Improve Performance
  
  

Unit 8600-201: Improving Performance of the Work Team

Credit Value – 1

Guided Learning Hours – 6

Module 19: Understand the Organisation’s Requirements in Relation to Team Performance

• Organisation’s Requirements of the Team in Line with Company Policy
• Team’s Objectives in Achieving Organisational Targets
• How the Individual Performance of Team Members Affects the Overall Performance of the Team
  

Module 20: Understand How to Address Underperformance

• Identify Indicators of Underperformance in Relation to Own Team
• Possible Causes of Underperformance
• List Actions That Could Be Taken to Rectify Underperformance
  

Module 21: Understand the Role of Motivation in Improving Performance

• Recognised Theory of Motivation
• Actions to Motivate Own Team and Improve Performance Using a Motivation Theory
  
  

Unit 8600-202: Planning and Monitoring Work

Credit Value – 2

Guided Learning Hours – 8

Module 22: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

• Organisational Policy That Can Have an Effect on the Planning and Allocation
• Example of a Target or Objective That a Team Is Working to Achieve
  

Module 23: Understand How to Plan and Allocate Work

• Key Stages When Planning and Allocating Work
• How Work Is Allocated to Meet Team Objectives
• How to Check That Team Members Understand Their Allocated Work
  

Module 24: Understand How to Monitor a Team’s Performance Against the Plan

• Method to Monitor the Team’s Performance Against the Plan
• Action the Team Leader Could Take to Rectify Underachievement Against the Plan
  
  

Unit 8600-218: Leading Your Work Team

Credit Value – 2

Guided Learning Hours – 6

Module 25: Understand the Difference Between Leadership and Management

• Difference Between Leadership and Management
• Importance of Leadership Within Own Team
  

Module 26: Range of Leadership Styles, Their Benefits and Potential Impact on Individuals and Performance

• Range of Different Leadership Styles
• Most Commonly Used Leadership Style(s) Within an Organisation
• Likely Effect This Leadership Style(s) Has on a Team’s Performance
• Own Leadership Style and Its Potential Impact on a Team
  
  

Unit 8600-230: Developing Yourself as an Effective Team Member

Credit Value – 3

Guided Learning Hours – 20

Module 27: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe How a Group Becomes a Team
• Characteristics of a Good Team
• Advantages of Working in a Team
  

Module 28: Understand the Importance of Communication within a Team

• Importance of Team Communication
• Barriers to Communication That May Prevent a Team from Working Effectively
  

Module 29: Know How to Deal with Conflict in a Team

• Causes of Conflict in a Team
• How Can Team Members Reduce Conflicts?
  

Module 30: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member
• Identify Ways to Improve Own Ability to Function Effectively in a Team
  
  

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 31: Understand the Importance of Promoting Personal Development

• Assess the Potential Benefits to the Organisation of Developing Individuals
• Assess the Benefits to the Individual of Personal Development
  

Module 32: Be Able to Plan for an Individual’s Development

• What are Expectations?
• How to Manage an Individual’s Expectations in Personal Development
• Development Vehicles
• Develop a Plan to Meet the Identified Development Needs of an Individual
  
  

Unit 8600-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 33: Understand the Outcomes of Effective Leadership

• Importance of Performance and Engagement in an Organisation
  

Module 34: Be Able to Assess Own Leadership Styles

• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Leadership Styles
  

Module 35: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Self-Assessment for Leadership Skills
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style
  

Module 36: Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

• Factors That Impact Leadership Effectiveness
• Assess Leadership Behaviour in Terms of These Factors