What is CCNP Collaboration Training Course?
The CCNP Collaboration Training Course is designed to give Learners an in-depth understanding of Cisco’s collaboration technologies, including voice, video, messaging, and conferencing. This course covers core and advanced topics, such as Cisco Unified Communications Manager (CUCM), SIP, QoS, and collaboration endpoints.
Learners will gain hands-on experience configuring and troubleshooting collaboration networks while preparing for the CCNP Collaboration certification exams. This training helps professionals address real-world challenges and optimise communication systems in enterprise environments.
This comprehensive 4-day CCNP Collaboration Training Course by Oakwood International empowers IT professionals to master Cisco’s collaboration solutions, advancing their careers in unified communications.
Course Objectives
Module 1: Infrastructure and Design
Describe the Cisco On-Premises, Hybrid, and Cloud Collaboration Solution Design Elements Described in the SRND/PA
Licensing (Smart, Flex)
Sizing
Bandwidth
High Availability
Disaster Recovery
Dial Plan
Security (Certificates, SRTP, TLS)
QoS
Describe the Purpose of Edge Devices in the Cisco Collaboration Architecture Such as Expressway and Cisco Unified Border Element
Configure these Network Components to Support Cisco Collaboration Solutions
DHCP
NTP
CDP
LLDP
LDAP
TFTP
Certificates
Troubleshoot these Network Components in a Cisco Collaboration Solution
DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
NTP
LDAP Integration on Cisco UCM
Explain these Components to Support Cisco Collaboration Solutions
SNMP
DNS
Directory Connector
Describe Webex Control Hub Features
Module 2: Protocols, Codecs, and Endpoints
Troubleshoot these Elements of a SIP Conversation
Call Set Up and Tear Down
SDP
DTMF
Identify the Collaboration Codecs for a Given Scenario
Deploy SIP Endpoints
Manual
Self-Provisioning
Bulk Administration Tool (BAT)
Onboarding Cloud Devices
Device Onboarding Via Activation Codes (MRA/On-Premises)
Troubleshoot SIP Endpoints
Describe SIP OAuth on Cisco UCM
Module 3: Cisco IOS XE Gateway and Media Resources
Configure Voice Gateway Elements
DTMF
Voice Translation Rules and Profiles
Codec Preference List
Dial Peers
Troubleshoot ISDN PRI/BRI
Identify the Appropriate IOS XE Media Resources
Describe Cloud Calling Hybrid Local Gateway
Module 4: Call Control
Describe the Cisco UCM Digit Analysis Process
Implement Toll Fraud Prevention on Cisco UCM
Configure Globalised Call Routing in Cisco UCM
Route Patterns (Traditional and +E.164)
Translation Patterns
Standard Local Route Group
Transforms
SIP Route Patterns
Describe Mobile and Remote Access (MRA)
Describe Webex Calling Dial Plan Features
Locations and Numbers
Outgoing and Incoming Permissions
Transfer and Forwarding Restrictions
Module 5: QoS
Describe Problems that can Lead to Poor Voice and Video Quality
Latency
Jitter
Packet Loss
Bandwidth
Describe the QoS Requirements for Voice and Video
Describe the Class Models for Providing QoS on a Network
4/5 Class Model
8 Class Model
QoS Baseline Model
Describe the Purpose and Function of these DiffServ Values as it Pertains to Collaboration
EF
AF41
AF42
CS3
CS4
Describe QoS Trust Boundaries and their Significance in LAN-Based Classification and Marking
Describe and Determine Location-Based CAC Bandwidth Requirements
Configure LLQ
Class Map
Policy Map
Service Policy
Module 6: Collaboration Applications
Configure Cisco Unity Connection Mailbox and MWI
Configure Cisco Unity Connection SIP Integration Options to Call Control
Describe Cisco Unity Connection Call Handlers
Deploy Webex App
To understand Cisco’s collaboration architecture and its role in modern enterprises
To learn how to implement and configure Cisco Unified Communications Manager (CUCM)
To develop expertise in deploying voice, video, messaging, and conferencing solutions
To ensure high-quality communication through QoS and bandwidth management
To troubleshoot and resolve issues in collaboration networks
To integrate collaboration endpoints and ensure seamless interoperability
To prepare for CCNP Collaboration certification exams
Upon completion, Learners will have the skills to deploy and manage enterprise collaboration systems, enhancing communication infrastructure and user experiences.
Course Outline
CCNP Collaboration Training Course
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
Build your future with Oakwood International
We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.
Frequently Asked Questions
Q. What topics are covered in the CCNP Collaboration Training Course?
The course covers Cisco collaboration architecture, CUCM, voice
and video communication, messaging, QoS, troubleshooting, and certification
preparation.
Q. How can this training benefit my career?
CCNP Collaboration certification validates your expertise in
enterprise communication systems, qualifying you for advanced roles in unified
communications and collaboration management.
Q. Is this course relevant across industries?
Cisco collaboration solutions are widely used in healthcare,
education, finance, and technology to enhance communication and productivity.
Q. What support is provided during the training?
Learners receive comprehensive study materials, hands-on labs,
and expert instructor guidance to ensure effective learning and application.
Q. Is this course suitable for beginners?
No, this course is designed for professionals with foundational networking
knowledge or experience, particularly those with a CCNA Collaboration
certification or equivalent skills.