What is CCNP Collaboration Training Course?

Collaboration technologies are essential for modern organisations to maintain efficient communication. The CCNP Collaboration Training Course enhances technical expertise in implementing and troubleshooting enterprise collaboration solutions, enabling learners to stay competitive in the IT sector.

This course is designed for IT professionals, network engineers, and communication specialists aiming to excel in collaboration technologies. By mastering these advanced skills, learners can secure better roles, boost their credibility, and advance their careers in enterprise networking.

This 4 Day course provided by MPES is a comprehensive pathway to achieving CCNP Collaboration certification. It ensures learners gain in-depth knowledge of Cisco's collaboration tools, troubleshooting strategies, and practical implementation techniques. This enables organisations to maintain robust communication systems and empowers learners to become collaboration experts.
 

Course Objectives
 

  • Master advanced enterprise communication solutions
  • Implement Cisco collaboration technologies effectively
  • Develop troubleshooting expertise in communication systems
  • Enhance knowledge of infrastructure protocols and codecs
  • Gain insights into call control and signalling mechanisms
  • Learn to secure collaboration solutions
  • Prepare for the CCNP Collaboration certification exam

Upon completing this course, learners will possess the technical proficiency required to manage and optimise enterprise collaboration systems, troubleshoot complex issues, and advance in the networking industry with confidence. 

Course Outline

CCNP Collaboration Training Course


Module 1: Infrastructure and Design 

  • Describe the Cisco On-Premises, Hybrid, and Cloud Collaboration Solution Design Elements Described in the SRND/PA 

  • Licensing (Smart, Flex) 

  • Sizing 

  • Bandwidth 

  • High Availability 

  • Disaster Recovery 

  • Dial Plan 

  • Security (Certificates, SRTP, TLS) 

  • QoS 

  • Describe the Purpose of Edge Devices in the Cisco Collaboration Architecture Such as Expressway and Cisco Unified Border Element 

  • Configure these Network Components to Support Cisco Collaboration Solutions 

  • DHCP 

  • NTP 

  • CDP 

  • LLDP 

  • LDAP 

  • TFTP 

  • Certificates 

  • Troubleshoot these Network Components in a Cisco Collaboration Solution 

  • DNS (A/AAA, SRV, Reverse Pointer Record (PTR)) 

  • NTP 

  • LDAP Integration on Cisco UCM 

  • Explain these Components to Support Cisco Collaboration Solutions 

  • SNMP 

  • DNS 

  • Directory Connector 

  • Describe Webex Control Hub Features 
     

Module 2: Protocols, Codecs, and Endpoints 

  • Troubleshoot these Elements of a SIP Conversation 

  • Call Set Up and Tear Down 

  • SDP 

  • DTMF 

  • Identify the Collaboration Codecs for a Given Scenario 

  • Deploy SIP Endpoints 

  • Manual 

  • Self-Provisioning 

  • Bulk Administration Tool (BAT) 

  • Onboarding Cloud Devices 

  • Device Onboarding Via Activation Codes (MRA/On-Premises) 

  • Troubleshoot SIP Endpoints 

  • Describe SIP OAuth on Cisco UCM 
     

Module 3: Cisco IOS XE Gateway and Media Resources 

  • Configure Voice Gateway Elements 

  • DTMF 

  • Voice Translation Rules and Profiles 

  • Codec Preference List 

  • Dial Peers 

  • Troubleshoot ISDN PRI/BRI 

  • Identify the Appropriate IOS XE Media Resources 

  • Describe Cloud Calling Hybrid Local Gateway 
     

Module 4: Call Control 

  • Describe the Cisco UCM Digit Analysis Process 

  • Implement Toll Fraud Prevention on Cisco UCM 

  • Configure Globalised Call Routing in Cisco UCM 

  • Route Patterns (Traditional and +E.164) 

  • Translation Patterns 

  • Standard Local Route Group 

  • Transforms 

  • SIP Route Patterns 

  • Describe Mobile and Remote Access (MRA) 

  • Describe Webex Calling Dial Plan Features 

  • Locations and Numbers 

  • Outgoing and Incoming Permissions 

  • Transfer and Forwarding Restrictions 
     

Module 5: QoS 

  • Describe Problems that can Lead to Poor Voice and Video Quality 

  • Latency 

  • Jitter 

  • Packet Loss 

  • Bandwidth 

  • Describe the QoS Requirements for Voice and Video 

  • Describe the Class Models for Providing QoS on a Network 

  • 4/5 Class Model 

  • 8 Class Model 

  • QoS Baseline Model 

  • Describe the Purpose and Function of these DiffServ Values as it Pertains to Collaboration 

  • EF 

  • AF41 

  • AF42 

  • CS3 

  • CS4 

  • Describe QoS Trust Boundaries and their Significance in LAN-Based Classification and Marking 

  • Describe and Determine Location-Based CAC Bandwidth Requirements 

  • Configure LLQ 

  • Class Map 

  • Policy Map 

  • Service Policy 
     

Module 6: Collaboration Applications 

  • Configure Cisco Unity Connection Mailbox and MWI 

  • Configure Cisco Unity Connection SIP Integration Options to Call Control 

  • Describe Cisco Unity Connection Call Handlers 

  • Deploy Webex App 

Included

Included

  • No course includes are available.

Offered In This Course:

  • vedio Video Content
  • elearning eLearning Materials
  • exam Study Resources
  • certificate Completion Certificate
  • study Tutor Support
  • workbook Interactive Quizzes
Individual Training

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Learning Options

Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.

Online Instructor-Led Training

  • Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.

Online Self-Paced Training

  • Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.

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Frequently Asked Questions

Q. What topics are covered in the CCNP Collaboration Training Course?

The course covers Cisco collaboration architecture, CUCM, voice and video communication, messaging, QoS, troubleshooting, and certification preparation.

Q. How can this training benefit my career?

CCNP Collaboration certification validates your expertise in enterprise communication systems, qualifying you for advanced roles in unified communications and collaboration management.

Q. Is this course relevant across industries?

Cisco collaboration solutions are widely used in healthcare, education, finance, and technology to enhance communication and productivity.

Q. What support is provided during the training?

Learners receive comprehensive study materials, hands-on labs, and expert instructor guidance to ensure effective learning and application.

Q. Is this course suitable for beginners?

No, this course is designed for professionals with foundational networking knowledge or experience, particularly those with a CCNA Collaboration certification or equivalent skills.

Q. What is the focus of the CCNP Collaboration Training Course?

The CCNP Collaboration Training Course focuses on equipping learners with advanced skills in implementing, managing, and troubleshooting enterprise communication systems. It emphasises Cisco collaboration technologies, call control, signalling, and security, preparing learners to optimise communication solutions and enhance their expertise in enterprise networking. 

Q. How does this course benefit IT professionals?

This course provides IT professionals with practical knowledge of advanced collaboration tools and troubleshooting strategies. By mastering these skills, learners can handle complex enterprise communication systems efficiently, boost their career prospects, and demonstrate their expertise in collaboration technologies. 

Q. What skills will learners gain from this course?

Learners will gain proficiency in implementing Cisco collaboration technologies, managing enterprise communication systems, troubleshooting complex issues, and ensuring secure collaboration solutions. The course also prepares learners to apply their expertise in real-world scenarios effectively. 

Q. Is this course suitable for beginners in networking?

The course is primarily designed for IT professionals with foundational networking knowledge. It builds on existing skills to provide advanced expertise in collaboration technologies, making it more suitable for individuals with some prior experience in networking or communication systems. 

Q. What makes the MPES training for CCNP Collaboration unique?

MPES offers a comprehensive training approach that combines theoretical knowledge with hands-on practice. The course is designed to ensure learners gain a practical understanding of collaboration technologies, making them well-prepared to handle real-world challenges and achieve certification success. 

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