What is CCNP Collaboration Training Course?

The CCNP Collaboration Training Course is designed to give Learners an in-depth understanding of Cisco’s collaboration technologies, including voice, video, messaging, and conferencing. This course covers core and advanced topics, such as Cisco Unified Communications Manager (CUCM), SIP, QoS, and collaboration endpoints.

Learners will gain hands-on experience configuring and troubleshooting collaboration networks while preparing for the CCNP Collaboration certification exams. This training helps professionals address real-world challenges and optimise communication systems in enterprise environments.

This comprehensive 4-day CCNP Collaboration Training Course by Oakwood International empowers IT professionals to master Cisco’s collaboration solutions, advancing their careers in unified communications.
 

Course Objectives

Module 1: Infrastructure and Design

  • Describe the Cisco On-Premises, Hybrid, and Cloud Collaboration Solution Design Elements Described in the SRND/PA

    • Licensing (Smart, Flex)

    • Sizing

    • Bandwidth

    • High Availability

    • Disaster Recovery

    • Dial Plan

    • Security (Certificates, SRTP, TLS)

    • QoS

  • Describe the Purpose of Edge Devices in the Cisco Collaboration Architecture Such as Expressway and Cisco Unified Border Element

  • Configure these Network Components to Support Cisco Collaboration Solutions

    • DHCP

    • NTP

    • CDP

    • LLDP

    • LDAP

    • TFTP

    • Certificates

  • Troubleshoot these Network Components in a Cisco Collaboration Solution

    • DNS (A/AAA, SRV, Reverse Pointer Record (PTR))

    • NTP

    • LDAP Integration on Cisco UCM

  • Explain these Components to Support Cisco Collaboration Solutions

    • SNMP

    • DNS

    • Directory Connector

  • Describe Webex Control Hub Features
     

Module 2: Protocols, Codecs, and Endpoints

  • Troubleshoot these Elements of a SIP Conversation

    • Call Set Up and Tear Down

    • SDP

    • DTMF

  • Identify the Collaboration Codecs for a Given Scenario

  • Deploy SIP Endpoints

    • Manual

    • Self-Provisioning

    • Bulk Administration Tool (BAT)

    • Onboarding Cloud Devices

    • Device Onboarding Via Activation Codes (MRA/On-Premises)

  • Troubleshoot SIP Endpoints

  • Describe SIP OAuth on Cisco UCM
     

Module 3: Cisco IOS XE Gateway and Media Resources

  • Configure Voice Gateway Elements

    • DTMF

    • Voice Translation Rules and Profiles

    • Codec Preference List

    • Dial Peers

  • Troubleshoot ISDN PRI/BRI

  • Identify the Appropriate IOS XE Media Resources

  • Describe Cloud Calling Hybrid Local Gateway
     

Module 4: Call Control

  • Describe the Cisco UCM Digit Analysis Process

  • Implement Toll Fraud Prevention on Cisco UCM

  • Configure Globalised Call Routing in Cisco UCM

    • Route Patterns (Traditional and +E.164)

    • Translation Patterns

    • Standard Local Route Group

    • Transforms

    • SIP Route Patterns

  • Describe Mobile and Remote Access (MRA)

  • Describe Webex Calling Dial Plan Features

    • Locations and Numbers

    • Outgoing and Incoming Permissions

    • Transfer and Forwarding Restrictions
       

Module 5: QoS

  • Describe Problems that can Lead to Poor Voice and Video Quality

    • Latency

    • Jitter

    • Packet Loss

    • Bandwidth

  • Describe the QoS Requirements for Voice and Video

  • Describe the Class Models for Providing QoS on a Network

    • 4/5 Class Model

    • 8 Class Model

    • QoS Baseline Model

  • Describe the Purpose and Function of these DiffServ Values as it Pertains to Collaboration

    • EF

    • AF41

    • AF42

    • CS3

    • CS4

  • Describe QoS Trust Boundaries and their Significance in LAN-Based Classification and Marking

  • Describe and Determine Location-Based CAC Bandwidth Requirements

  • Configure LLQ

    • Class Map

    • Policy Map

    • Service Policy
       

Module 6: Collaboration Applications

  • Configure Cisco Unity Connection Mailbox and MWI

  • Configure Cisco Unity Connection SIP Integration Options to Call Control

  • Describe Cisco Unity Connection Call Handlers

  • Deploy Webex App

  • To understand Cisco’s collaboration architecture and its role in modern enterprises

  • To learn how to implement and configure Cisco Unified Communications Manager (CUCM)

  • To develop expertise in deploying voice, video, messaging, and conferencing solutions

  • To ensure high-quality communication through QoS and bandwidth management

  • To troubleshoot and resolve issues in collaboration networks

  • To integrate collaboration endpoints and ensure seamless interoperability

  • To prepare for CCNP Collaboration certification exams

Upon completion, Learners will have the skills to deploy and manage enterprise collaboration systems, enhancing communication infrastructure and user experiences.

Course Outline

CCNP Collaboration Training Course

Included

Included

  • No course includes are available.

Offered In This Course:

  • vedio Video Content
  • elearning eLearning Materials
  • exam Study Resources
  • certificate Completion Certificate
  • study Tutor Support
  • workbook Interactive Quizzes
Individual Training

Individual Training fosters personal growth, enhances professional skills, and builds confidence.

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Corporate Training

Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.

Learning Options

Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.

Online Instructor-Led Training

  • Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.

Online Self-Paced Training

  • Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.

Build your future with Oakwood International

We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.

Frequently Asked Questions

Q. What topics are covered in the CCNP Collaboration Training Course?

The course covers Cisco collaboration architecture, CUCM, voice and video communication, messaging, QoS, troubleshooting, and certification preparation.

Q. How can this training benefit my career?

CCNP Collaboration certification validates your expertise in enterprise communication systems, qualifying you for advanced roles in unified communications and collaboration management.

Q. Is this course relevant across industries?

Cisco collaboration solutions are widely used in healthcare, education, finance, and technology to enhance communication and productivity.

Q. What support is provided during the training?

Learners receive comprehensive study materials, hands-on labs, and expert instructor guidance to ensure effective learning and application.

Q. Is this course suitable for beginners?

No, this course is designed for professionals with foundational networking knowledge or experience, particularly those with a CCNA Collaboration certification or equivalent skills.

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