What is Emotional Intelligence Training?
The Emotional Intelligence Training enhances the emotional and social skills necessary for personal and professional success. This course focuses on developing the five key components of emotional intelligence (EQ): self-awareness, self-regulation, motivation, empathy, and social skills.
Learners will explore strategies to improve emotional intelligence in challenging situations, build stronger relationships, and cultivate a positive and collaborative work environment. The course ensures learners can apply EQ skills effectively in their daily interactions through practical exercises, role-playing, and real-world scenarios.
This 1-day Emotional Intelligence Training Course by Oakwood International empowers professionals to strengthen their interpersonal skills, enhance team collaboration, and become more effective leaders.
Course Objectives
To understand the fundamentals of emotional intelligence and its components
To develop self-awareness and self-regulation techniques for better emotional control
To enhance empathy and understanding of others’ emotions
To build stronger relationships through improved social skills and communication
To apply emotional intelligence to leadership, conflict resolution, and teamwork
To use emotional intelligence to manage stress and foster resilience
To create a positive workplace culture by promoting emotional intelligence
Upon completion, learners will be equipped to leverage emotional intelligence to improve personal effectiveness and professional relationships.
Course Outline
Emotional Intelligence Training
Module 1: Introduction to Emotional Intelligence
What is Emotional Intelligence?
What Emotional Intelligence IS NOT?
Power of Emotion in Communication
Why is Emotional Intelligence Important?
Emotional Intelligence to Organisations
Competencies for Emotional Intelligence
Need to Improve Emotional Intelligence?
Improving Your Emotional Intelligence
Model for Self-Directed Change
Module 2: Thinking, Feeling, and Acting
What Causes Us to Think, Feel, and Act the Way We Do?
Module 3: Developing the Emotional Intelligence
Ways to Develop Emotional Intelligence
Utilise an Assertive Style of Communicating
Respond Instead of Reacting to Conflict
Practice Self-Awareness
Empathise with Others
Take Criticism Well
Module 4: Habits and Emotional Intelligence
Habits
How to Stop Habits from Forming?
How to Change Existing Habits?
Module 5: Consuming Information: Personality Types
How Do We Take in Information?
Myers Briggs Test
Module 6: Changing Past Conditioning
How to Change Your Past Conditioning?
Module 7: Avoiding Conflict
Managing and Handling Conflict
Conflict at the Workplace
Conflict Management
Steps to Managing Conflict
Steps to Managing Conflict – Problem Solving Process
Techniques for Avoiding Conflict
Communication Styles
Listening
Barriers to Active Listening
How to Be a Good Listener?
Use of Voice
Empathy
Harness the Power of Emotion in Communication
Role of Emotions
Emotional Awareness
Emotion Strategies
Behaviours Demonstrating Higher EQ
Levels of EQ
Communicating a Difficult Message
Module 8: Self Confidence Skills for Improved Emotional Intelligence
Self Confidence Skills
Positive Attitude
Conversation
Body Language
Presentation
Workplace Challenges
Leadership
Development Focus for Emotional Intelligence
Included
Included
- No course includes are available.
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
Build your future with Oakwood International
We empower you with the skills, knowledge, and confidence to excel in your career. Join us and take the first step towards realising your professional goals.
Frequently Asked Questions
Q. What topics are covered in the Emotional Intelligence Training?
The course covers self-awareness, self-regulation, empathy,
social skills, leadership, stress management, and fostering EQ in the
workplace.
Q. How can this training benefit my career?
This training enhances interpersonal and leadership skills,
enabling you to build stronger relationships, manage conflicts, and become an
effective leader.
Q. Is emotional intelligence applicable across industries?
Yes, emotional intelligence is critical in every industry,
including healthcare, education, IT, finance, and customer service, where
collaboration and communication are essential.
Q. What support is provided during the training?
Learners receive study materials, practical exercises, and
expert guidance to ensure effective learning and application of EQ skills.
Q. Is this course suitable for beginners?
The course is designed for individuals at all levels and
provides foundational knowledge and practical strategies for improving emotional
intelligence.