Course Content

Available Courses

Oakwood International offers globally recognised courses in HR, leadership, and management, empowering professionals with skills for career success.

ISO 20000 Foundation Course

The ISO 20000 Foundation Course provides learners with a comprehensive understanding of the principles, requirements, and framework of ISO/IEC 20000.

ISO 20000 Internal Auditor

Gain a solid understanding of the ISO 9001 standard with this Foundation Course. Learn the principles of quality management, the requirements for a quality management system, and how to implement ISO 9001 to improve organisational performance and customer satisfaction.

ISO 20000 Lead Auditor Course

The ISO 20000 Lead Auditor Course equips learners with the skills to plan, conduct, manage, and report audits of IT Service Management Systems.

ISO 20000 Lead Implementer

Master IT Service Management with the ISO 20000 Lead Implementer Course. Gain expertise in implementing ISO 20000 standards to enhance service quality.

Why Choose Oakwood?

Oakwood offers expert-led training with comprehensive support and flexible learning options, empowering HR professionals for career growth and success.

Expert-Led Training

Learn from experienced Industry-leading professionals who provide practical, industry-relevant insights to enhance your skills and boost career success.

expert led training

Comprehensive Support

Benefit from personalised guidance and dedicated support throughout your learning journey, ensuring you achieve your qualification confidently.

comprehensive support

Flexible Learning Options

Choose from various learning modes Face-to-Face, Online or Onsite—to suit your schedule and learning preferences for maximum convenience.

flexible learning

Frequently Asked Questions

Q. What is ISO 20000 Training?

ISO 20000 Training equips professionals with knowledge of IT service management standards, teaching them to implement best practices for efficient and reliable IT service delivery. 

Q. Who should attend ISO 20000 Training?

The training is ideal for IT managers, service delivery professionals, consultants, and anyone involved in IT service management or process improvement. 

Q. Do I need prior experience for ISO 20000 Training?

No prior experience is necessary for foundation-level courses. Advanced courses are designed for those familiar with IT service management or ISO standards. 

Q. What topics are covered in ISO 20000 Training?

The training covers ITSM principles, service lifecycle management, process optimisation, compliance with ISO 20000 standards, and preparation for certification audits. 

Q. How does ISO 20000 Training benefit my career?

ISO 20000 Certification demonstrates your expertise in IT service management, enhancing career prospects in roles such as IT Manager, Service Delivery Manager, or IT Consultant. 

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