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What is ITIL® Version 5 Foundation Certification?
The ITIL® (Version 5) Foundation Certification Course introduces the latest ITIL framework for managing modern digital products and services. It focuses on value co-creation, service relationships, experience management, and lifecycle-based service delivery, building a strong foundation in contemporary IT service and product management.
ITIL® (Version 5) is designed for professionals involved in delivering and improving digital services. This course is suitable for IT Service Managers, Service Desk Professionals, Product Owners, Business Analysts, and digital teams seeking a structured, value-driven approach to modern service management.
This 2-day ITIL® (Version 5) Foundation Certification Course by Oakwood International provides practical insight into modern ITIL concepts. Delegates learn to apply ITIL principles across service lifecycles and value streams through interactive learning, while also preparing for the ITIL® (Version 5) Foundation Exam.
Course Outline
ITIL® Version 5 Foundation Certification
Module 1: Key ITIL Terms and Definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
- Key Concepts of Value Streams Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
- Introduction to Artificial Intelligence
- ITIL AI Governance
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Individual Training
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Classroom Training
- Face-to-face sessions led by expert instructors, fostering interactive learning experiences and collaboration among delegates.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
Onsite Training
- Customised courses delivered at your location, tailored to your specific needs and scheduling preferences.
ITIL® Version 5 Foundation Certification Related Courses
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ITIL® 4 Practitioner: Service Desk Training Course
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ITIL® 4 Practitioner: Incident Management Training Course
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ITIL® 4 Practitioner: IT Asset Management Training Course
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ITIL® 4 Practitioner: Release Management Training Course
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