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What is ITIL® Version 5 Foundation Certification?
The ITIL® (Version 5) Foundation Certification Course introduces the latest ITIL framework for managing modern digital products and services. It focuses on value co-creation, service relationships, experience management, and lifecycle-based service delivery, building a strong foundation in contemporary IT service and product management.
ITIL® (Version 5) is designed for professionals involved in delivering and improving digital services. This course is suitable for IT Service Managers, Service Desk Professionals, Product Owners, Business Analysts, and digital teams seeking a structured, value-driven approach to modern service management.
This 2-day ITIL® (Version 5) Foundation Certification Course by Oakwood International provides practical insight into modern ITIL concepts. Delegates learn to apply ITIL principles across service lifecycles and value streams through interactive learning, while also preparing for the ITIL® (Version 5) Foundation Exam.
Here is the launch schedule for ITIL® (Version 5) courses:
1) ITIL® Foundation: 12 February 2026
2) ITIL® Version 5 Foundation Bridge: 26 February 2026
3) ITIL® Product, ITIL® Service, ITIL® Experience: 12 March 2026
4) ITIL® Strategy: 9 April 2026
5) ITIL® Transformation: 9 April 2026
6) ITIL® Managing Professional (MP Transition): 14 May 2026
Course Outline
ITIL® Version 5 Foundation Certification
Module 1: Key ITIL Terms and Definitions
- Product and Service Management
- Experience, Strategy and Transformation
- Service Offerings
- Value Co-Creation
- Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions
- Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
- Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
- Components of the ITIL Value System
- ITIL Guiding Principles
- Governance
- Value Chain
- Management Practices
- ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
- Key Concepts of Value Streams Mapping and Management
- Application of Value Streams
- Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
- Introduction to Artificial Intelligence
- ITIL AI Governance
Module 7: ITIL and Other Frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Offered In This Course:
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Video Content
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eLearning Materials
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Study Resources
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Completion Certificate
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Tutor Support
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Interactive Quizzes
Individual Training
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Corporate Training
Corporate Training improves employee skills, increases productivity, and aligns teams with company objectives.
Learning Options
Discover a range of flexible learning options designed to meet your needs. Select the format that best supports your personal growth and goals.
Classroom Training
- Face-to-face sessions led by expert instructors, fostering interactive learning experiences and collaboration among delegates.
Online Instructor-Led Training
- Live virtual classes led by experienced trainers, offering real-time interaction and guidance for optimal learning outcomes.
Online Self-Paced Training
- Flexible learning at your own pace, with access to comprehensive course materials and resources available anytime, anywhere.
Onsite Training
- Customised courses delivered at your location, tailored to your specific needs and scheduling preferences.
ITIL® Version 5 Foundation Certification Related Courses
ITIL® 4 Practitioner: Monitoring and Event Management Training Course
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ITIL® 4 Practitioner: Service Desk Training Course
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ITIL® 4 Practitioner: Incident Management Training Course
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ITIL® 4 Practitioner: IT Asset Management Training Course
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ITIL® 4 Practitioner: Release Management Training Course
View More
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Frequently Asked Questions
Q. What is ITIL® (Version 5)?
ITIL® (Version 5) is the latest evolution of the ITIL framework, providing modern guidance for managing digital products and services through value co-creation, lifecycle thinking, and experience-driven service management.
Q. Who should take this course?
This course is ideal for IT Professionals, Service Managers, Product Owners, Digital Product Managers, and anyone involved in managing or supporting digital services and value delivery.
Q. Is ITIL® (Version 5) Foundation suitable for beginners?
Yes. ITIL® (Version 5) Foundation is designed as an entry-level qualification and is suitable for beginners as well as professionals transitioning from earlier ITIL versions.
Q. What career benefits can I expect from the ITIL® (Version 5) Foundation?
This certification strengthens your understanding of modern service management, improves value-driven decision-making, and supports career opportunities across IT services, product, and digital transformation roles.
Q. What is new in ITIL® (Version 5) compared to earlier versions?
ITIL® (Version 5) expands on earlier versions by strengthening product and service lifecycle thinking, value stream management, experience design, and the integration of AI and digital technologies within service management practices.
Q. Do I need prior ITIL knowledge to take ITIL® (Version 5) Foundation?
No prior ITIL knowledge is required. ITIL® (Version 5) Foundation is designed as an entry-level course and provides a clear introduction for both beginners and professionals new to modern service management concepts.
Q. Does ITIL® (Version 5) cover Artificial Intelligence and automation?
Yes. ITIL® (Version 5) introduces concepts related to Artificial Intelligence, automation, and AI governance, helping professionals understand how emerging technologies influence modern service management.
Q. Can I move to ITIL® (Version 5) if I already hold ITIL® 4 or ITIL v3?
Yes. Professionals holding ITIL® 4 or ITIL v3 can transition to ITIL® (Version 5) to gain updated knowledge aligned with modern digital and product-based service management practices.
Q. How does ITIL® (Version 5) differ from ITIL® 4 in practical use?
ITIL® (Version 5) places greater emphasis on product management, experience design, value streams, and AI-enabled environments, while maintaining continuity with core ITIL® 4 concepts such as the Value System and guiding principles.
Q. What roles benefit most from ITIL® (Version 5) Foundation?
Roles such as IT Service Managers, Service Desk professionals, Product Owners, Service Delivery Managers, Digital Teams, and DevOps Practitioners benefit most from the modern, value-focused approach of ITIL® (Version 5).
